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FAQ

How can I change my shipping address? 

We can change your shipping address if it has not already started to be processed or has left our facility. If either of these have happened, you will be required to pay the additional shipping fees to re-ship the package once it arrives back at our facility.

How do I know that my order has gone through?

If you have placed your order successfully it will give you an order number, as well as send you a order confirmation email to the one you provided when you entered your information.

How do I track my order?

Once an order is successfully placed it will wait to be shipped by our shipping department. When it is processed and leaves our facility you will receive a shipping confirmation email. This will include the tracking number and the carrier that it is shipping through.

What if I was charged but never received my order?

Did you receive an order number or confirmation email? Did any of your payment methods decline for any reason? If so, it is extremely likely your account will reflect a negative for the decline even though the funds never left your account. Your bank will typically reverse this within a few business days.

If you did successfully purchase and never received your order, please use the Contact Us form or live chat to speak with a customer service agent. They will be able to look further into your issue.

Can my order be returned? 

Yes, orders can be returned within 30 days of receiving your package. For more details please refer to our Shipping & Returns policy page.

Can I use more than one discount on an order?

No, only one discount code can be used per order. If an item is discounted already additional discount or coupons are not applicable.

Can clearance items be returned?

No, clearance items are non-returnable.

What if I received the incorrect item?

Please contact customer support on our Contact Us form or on our live chat.

What if the item I received is defective?

Stop use immediately and contact customer support on our Contact Us form or on our live chat.